These Terms & Conditions apply to your use of the Theophora website and any services, content, or products offered by Theophora ("we", "us", "our").

By accessing this website, submitting an enquiry, booking a service, or placing an order, you agree to these Terms & Conditions.

1. Services and Products

• Theophora is a New Zealand-based creative studio offering a range of services, products, and content, including (but not limited to) creative services, digital content, domestic archives, and physical or digital goods under multiple sub-brands (e.g. Clotho, Hestia, Melissae, Aphrodite, Psyche).

• Descriptions of services and products are for general information only and may change over time.

2. Bookings, Orders, and Payment

• Some services or bookings may require full payment or a deposit before work begins or an order is confirmed.

• All prices are listed in New Zealand Dollar ($NZD) unless otherwise stated.

• Payments are processed securely via third-party providers.

• A booking or order is not confirmed until payment (or the required deposit) is received.

3. Cancellations and Refunds

• Deposits for services may be non-refundable unless otherwise stated in writing.

• Custom, personalised, or commissioned work may not be eligible for cancellation once work has commenced.

• Refunds and remedies are provided in accordance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

• Shipping-related refunds are governed by our Shipping & Returns Policy.

Nothing in these terms limits your rights under New Zealand consumer law.

4. Intellectual Property 

• All content on this website - including text, images, designs, recipes, rituals, and original materials - remains the intellectual property of Theophora unless otherwise stated.

• You may not reproduce, distribute, modify, or use this content without prior written permission.

• Where you submit content to us (such as a recipe for Hestia), you confirm you have the right to do so and grant Theophora permission to store, use, and publicly display that content for the purposes of providing and promoting our services.

5. Acceptable Use of the Website

• You agree not to misuse this website. This includes (but is not limited to):

  • Attempting to disrupt or interfere with site functionality.

  • Copying or scraping content for unauthorised commercial use.

  • Misrepresenting Theophora or its content.

• We reserve the right to restrict access if misuse occurs.

6. Informational Content Disclaimer

• Recipes, rituals, and other written or creative content provided by Theophora are for general informational purposes only. Individual outcomes may vary, and users are responsible for how they choose to use this information. 

7. Limitation of Liability

• To the fullest extent permitted by New Zealand law, Theophora is not responsible for indirect, incidental, or consequential loss arising from use of this website, services, or content.

• Where liability cannot be excluded under law, it is limited to the minimum extent permitted.

8. Privacy

• Your use of this website and any personal information collected by Theophora is governed by our Privacy Policy, available via the website footer. 

9. Complaints

• If you have a concern regarding any product, service, or interaction, please contact us at hq@theophora.nz. We aim to respond promptly and work towards a fair resolution. 

10. Governing Law

• These Terms & Conditions are governed by and interpreted in accordance with the laws of New Zealand. 

11. Contact

• For questions regarding these Terms & Conditions, please contact us at hq@theophora.nz