Theophora ("we", "us", "our") is a New Zealand-based creative business committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store personal information when you interact with our website, services, or products. 

1. Information We Collect.

• Personal details you provide through our contact forms, newsletter sign-ups, service bookings, intake forms, recipe submissions, or other website interactions.

• Payment information processed securely by third-party providers.

• Website usage information (cookies, analytics, IP address) to improve our site and services.

2. How We Use Your Information 

• To process orders, bookings, or service requests.

• To communicate with you about your enquiries, quotes, or purchases.

• To improve our website, products, and services. 

• To send newsletters or promotional content you have opted in. 

3. Information Storage and Third-Party Services

• Personal information collected by Theophora may be stored securely using trusted third-party services. This includes cloud-based tools and communication platforms used in the ordinary course of business.

• These may include:

  • Google services (such as email, cloud storage, or forms), and

  • Messaging platforms such as WhatsApp, where you choose to contact us via those services. 

• Information shared through third-party platforms is subject to their respective privacy policies and terms. Theophora takes reasonable steps to ensure information is handled securely and used only for the purposes for which it was provided. 

• By contacting Theophora via WhatsApp or other third-party platforms, you acknowledge that your information may be processed and stored through those services. 

4. How We Store and Protect Your Information

• Personal information is stored securely and only accessible by authorised personnel.

• We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

5. Sharing Your Information 

• We do not sell or trade your personal data.

• We may share information with third-party service providers to process payments or deliver services, only as necessary.

6. Your Rights

• You may request access, correction, or deletion of your personal information at any time.

• You may unsubscribe from promotional emails at any time.

7. Cookies and Tracking

• We use cookies and analytics to improve user experience. You can adjust browser settings to manage cookies.

8. Contact

• For questions about privacy, please email us at: theophorahq@gmail.com